TERMS AND CONDITIONS OF PURCHASE

VAC Logistics cc T/A Volunteer Adventure Corps  

Goods and services offered: 

VAC offers the following services to its clients:

Professional internship placement, accommodation advice, 24-hour internship support services and local cultural excursions and advice. A detailed overview of our program services can be viewed here.

Return/refund policy for internship program

In terms of internship program confirmation deposits: 

Internship confirmation deposits are fully refundable in the event that a prospective program participant does not accept an internship placement opportunity that we have located on his/her behalf. Internship program confirmation deposits are designed as an indication of participatory intent and are not withheld if a prospective program participant does not accept an internship opportunity offered by our organization.

In the event that a participant indicates to program staff that he/she will be traveling to South Africa and/or has booked a spot in program housing, an internship program confirmation deposit is no longer refundable because these actions are also viewed as participatory intent. A deposit will also be forfeited if emails from VACorps staff go unanswered for over 2 weeks and you have not notified VACorps staff in advance that you will not be contactable via email for a given period.

Refund policy for interns who interfere with the placement process:

Any prospective program participant who interferes with the internship placement process (e.g., directly contacting an internship site and/or internship supervisor), either before, during or after internship placement, WILL NOT receive a deposit refund. Prospective program participants may not directly communicate with internship sites unless given permission to do so from a member of the VACorps staff.

Refund policy for program fees: 

In the event that an internship program participant withdraws from the program, the balance of his/her program fee is subject to a full refund in the event that the cancellation occurred greater than 30 days prior to arrival. Internships cancelled less than 30 but more than 14 days prior to arrival are subject to a 50% cancellation fee against the program fee balance. Internships cancelled less than 14 days prior to arrival are subject to a 100% cancellation fee against the program fee balance. Please note that any program fee refunds processed exclude the initial $300 placement deposit.

Meal Plan Terms and Conditions:

Mama’s Kithcen, located at The Forex Bar 92-96 Station Rd. in Observatory, Cape Town, is the VACorps Meal Plan service provider. All meals are dispered at this facility.

The VACorps Meal Plan is a weekday value-added service that removes the hassle of cooking and meal preparation. The following are the VACorps Meal Plan Terms and Conditions:

Dinners:

  • Dinners are served at 6:30PM at FOREX (M-F). Dinners are served as a buffet and the atmosphere is great for socializing with other program participants. Those who have a sit-down meal at FOREX are welcome to have seconds once the cooks indicate that everyone has had their first helping.
  • If you would prefer to take your dinner home rather than eat it at FOREX, you are required to notify the FOREX staff by 5PM so that your meal will be ready for your collection in a take-away container at 6:30PM.
  • If you would like to un-book your dinner, you must notify the FOREX staff by 2PM. You will receive a FOREX voucher for R80. This can be used towards any item on the regular FOREX menu and is transferrable to friends.
  • You are required to complete a dietary questionnaire so FOREX can take your dietary needs into consideration.

Lunches:

  • Lunches are served in a take-away container for your convenience.
  • Lunches are prepared one day in advance and are ready for collection at 6:30PM at FOREX. Monday lunches are ready for collection at 6:30PM on Sunday.
  • If you would like to un-book your lunch, you must notify the FOREX staff by 2PM on the previous day (e.g., Wednesday’s lunch must be unbooked by 2PM on Tuesday). Cancellation of a Monday lunch must be received by 2PM on a Friday. You will receive a FOREX voucher for R60. This can be used towards any item on the regular FOREX menu and is transferrable to friends.
  • You are required to complete a dietary questionnaire so FOREX can take your dietary needs into consideration.

Cancellation of Meal plans:

  • If you intend to cancel your participation in the meal plan dinners, you must give 2 week’s written notice to a VACorps program representative.
  • Cancellation of your meal plan is subject to a 25% cancellation fee. All refunds are processed at the time of your program departure.
  • A meal plan refund will be refunded to the original billing source. Cash refunds are not permitted.
  • If you would like to cancel the meal plan and convert the balance of your meal plan to FOREX vouchers, the cancellation fee is waived and only 1 week’s notice is required.

Quality Assurance:

  • We ask for regular feedback regarding the quality of your meals.
  • We will send you a survey at the end of each week to ensure that you are happy with the meal plan.

VACorps Transport Terms and Conditions:

VACorps Transport is a shuttle service that is shared with other VACorps program participants. We provide this service for your safety because it is not viable for interns to use public transport to access many of our very best sites that are located in the township areas of Cape Town. The VACorps Transport collection point is at the World War 1 Memorial, which is located opposite the KwikSpar, on 65 Station Rd, in Observatory. The shuttle leaves promptly at 07:00 or 08:00. During your program orientation, a VACorps program representative will assign you to a shuttle.

The VACorps shuttle does its collections in a round-up, starting at 14:00. During your program orientation, a VACorps program representative will confirm the time of your afternoon pick-up. Please be advised that you will normally have to wait approximately 30 – 45 minutes due to variances in afternoon traffic as the shuttle travels between sites. Your collection time is unchangeable.

No refunds are issued for missed days on VACorps Transport. In the event that you are taking a day of leave from work, you are required to text the shuttle driver so that the shuttle can leave without you and does not attempt to pick you up in the afternoon. VACorps Transportation schedules are carefully created 2 weeks in advance. If you intend to cancel your VACorps Transport, you must give a program at least 1 week’s notice via email and notification must be received on a Monday. You may only cancel your transportation in 1-week blocks.

All transport refunds will include a 15% handling fee. A refund is only payable at the time of your program departure and will be refunded to the original billing source. Cash refunds are not permitted.

PLEASE NOTE: Failure to abide by the VACorps transportation rules that are stipulated in this waiver will result in your dismissal from the VACorps Internship Program.

 

Privacy policy: 

All customer information is treated as strictly confidential. Information will not be passed on to third parties other than internship sites, and such an information transfer is only for the purpose of facilitating an internship placement.

 

Customer service contact: 

VAC Logistics cc T/A Volunteer Adventure Corps

102 H Waverley Business Park

Kotzee Rd

Observatory, Cape Town

info@vacorps.com
Cell: 0823727797
Office: 0214424970
Fax: 0214481117

Transaction currency: South African Rand (ZAR) & United States Dollar (USD)

 

Delivery policy:

VAC does not sell any products that require shipping.

Country of domicile: 

South Africa